Returns & Refunds
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30-Day Return Window
Most items can be returned within 30 days of delivery for a full refund.
Return Policy Summary
Time Limit30 days from delivery
ConditionUnworn, original packaging
Refund Time5–7 business days
Defective ItemsFree return shipping
How to Return an Item
2
Seller reviews request
The seller has 48 hours to approve your return and provide a return shipping label or instructions.
3
Ship the item back
Package the item securely in its original packaging. Drop it off or schedule a pickup with the provided label.
4
Receive your refund
Once the seller receives and inspects the item, your refund is processed within 5–7 business days.
Who Pays for Return Shipping?
| Reason | Who Pays |
|---|---|
| Item defective or damaged | Seller pays |
| Item not as described | Seller pays |
| Wrong item sent | Seller pays |
| Changed my mind | Buyer pays |
| Doesn't fit (no sizing error) | Buyer pays |
Items That Cannot Be Returned
- Custom or personalized items
- Items marked "Final Sale"
- Intimate apparel and swimwear (hygiene)
- Perishable goods (food, flowers)
- Digital downloads and gift cards
- Items returned after 30 days
Exchanges
Exchanges are subject to product availability. To exchange an item, initiate a return for the original and place a new order for the replacement. This ensures you get the item you want without waiting.
Need to start a return?
Log into your account to initiate a return or check the status of an existing one.
Start a Return